Terms of service
The agreement between you and Sendora.
1. Who you are contracting with
These terms are an agreement between you and Meta Studios Creative Agency k.k (株式会社), Tobu Bldg. 5F, 6-28-9 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan (“Sendora”, “we”). By creating an account or using the service you accept them. If you use Sendora for a business, you confirm you can bind that business.
2. The service
Sendora is software that imports paid orders from stores you connect, helps prepare shipping labels and customs declarations, compares carriers, and sends tracking back to your store. Sendora is currently in early access: some integrations are being rolled out in phases, and the website shows which ones are live.
3. Your responsibilities
- You are the seller and the merchant of record. You are responsible for the accuracy of product descriptions, HS codes, values and weights you confirm, and for compliance with export, import and sanctions rules.
- You must only connect stores you own or are authorized to manage, and keep your account access secure.
- You must follow the terms of each marketplace and carrier you use with Sendora.
4. Carriers, customs and marketplaces
Postage, duties, taxes and clearance fees are charged by the carriers and customs providers under your own agreements with them. Sendora is not a carrier, customs broker or marketplace, and is not responsible for their acts, delays or decisions.
5. Automation
Autopilot features act only within the rules and spending caps you set. You can switch them off at any time. You remain responsible for shipments created under your rules.
6. Fees
Paid plans are billed as shown on the pricing page at the time you subscribe. Software fees are separate from postage and duties. We will give at least 30 days’ notice before a price change applies to you.
7. Your data
You own your store and order data. We process it only to provide the service, as described in our Privacy policy. You can export it or ask us to delete it.
8. Acceptable use
Do not use Sendora to ship prohibited or restricted goods, to misdeclare shipments, to scrape or overload any connected platform, or to break the law.
9. Availability and changes
We work to keep Sendora available but do not guarantee uninterrupted service. We may change or discontinue features; if we discontinue the service we will give reasonable notice and a way to export your data.
10. Liability
To the extent permitted by law, Sendora is not liable for indirect or consequential losses, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Japanese law, including under the Consumer Contract Act.
11. Ending the agreement
You can close your account at any time. We may suspend or close accounts that break these terms. On closing, your data is deleted as described in the Privacy policy.
12. Law and courts
These terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction of first instance.
Contact
Last updated: October 22, 2026.