Returns and refunds

Software fees and what happens when a label goes wrong.

Labels

Reprints and retries are always free. Unused label fees are credited where carrier rules allow voiding.

Subscriptions

Pilot pricing will carry pro-rated cancellation; final policy confirmed at launch.

Your buyers

Buyer-facing returns remain between you and your customer under your store’s policy — Sendora prepares return labels where carriers support them.

Last updated: October 22, 2026.